Support
Contact us
Two mailboxes, both read by people. Send a booking reference and the answer comes back faster than any form would have collected it.
Last updated: 30 September 2026
Where to write
Put the right thing in the subject line and it reaches the right person without being forwarded twice.
A booking, cancellation or refund
Anything about a trip you have already paid for — a confirmation that has not arrived, a cancellation, a refund that is late, a change to traveller details, a ticket to be resent.
support@bookmyyaan.comPrivacy, data access or deletion
Access to the data we hold about you, a correction, deletion of your account, or withdrawing a consent you gave.
support@bookmyyaan.comA complaint
Something we handled badly, or an answer you have already had that you want escalated. Say that it is a complaint in the subject line and it is treated as one.
support@bookmyyaan.comPartnerships, press and careers
Operators and properties wanting to list, press enquiries, job applications, and anything that is not a live booking.
info@bookmyyaan.comBoth addresses are also plain text you can copy: support@bookmyyaan.com for bookings and info@bookmyyaan.com for everything else.
The support mailbox is read Monday to Friday, 10am to 7pm IST. Mail that arrives outside those hours is queued, not lost.
There is no telephone support line. Everything is handled in writing, which means every answer you get is a record you can hold us to. Nobody from BookMyYaan will ever telephone you to ask for a card number, an OTP, a UPI PIN or your bank details — see the note on the help page.
What to include
One round trip instead of three. Almost every slow answer is slow because the first mail did not say which booking it was about.
- Your booking reference — the code in your confirmation email. It is the one field that identifies the trip without a follow-up question.
- The email address or mobile number the booking was made with, if it differs from the one you are writing from.
- What you expected to happen and what happened instead, in whatever words you have.
- For a refund query, the refund reference from our email — your bank can trace that directly.
Never send us a card number, a CVV, an expiry date, a UPI PIN, a one-time code, a password or a photograph of an identity document. We do not need any of them and will not ask for them. Card and UPI details are typed into the payment provider’s own window and never reach us — see how payments are handled.
Faster than writing to us
Three things you can do yourself, and they are the three we are most often asked to do.
- My Bookings has every trip, its current status and its ticket. Booked as a guest? Use the link in your confirmation email.
- Cancelling, and seeing what it will cost before you commit, is on the booking itself — how to cancel.
- The help centre answers the common questions in full, including the ones about payments taken without a confirmation.
Complaints and grievance redressal
A complaint is not the same as a question, and it is not answered on the same terms.
Write to support@bookmyyaan.com with Complaint in the subject line. You will get an acknowledgement with a reference, and we aim to resolve it within 30 days of that acknowledgement, as the Consumer Protection (E-Commerce) Rules require.
Where a complaint turns on something the bus operator or hotel did — a service that did not run, a coach that never arrived, a room that was not as described — we take it up with them on your behalf and tell you what they say, including when what they say is no. We will not quietly drop it because the answer is inconvenient.
If a payment is disputed, raise it with us before your bank. A chargeback freezes the booking and the refund path for weeks; a refund we process directly is usually faster than the dispute would have been.
Business details
- Registered name
- Viznetic Software Pvt Ltd
- Based in
- Pune, Maharashtra, India
Our full registered office address is not yet published here. A request for the registered particulars of the entity you contracted with will be answered in writing — write to info@bookmyyaan.com.
BookMyYaan is the brand under which Viznetic Software Pvt Ltd operates this site. The contract for each booking is described in our terms of service, and the travel itself is supplied by the operator or property named on your ticket.