How to submit a deletion request
- Email support@bookmyyaan.com from the email associated with your BookMyYaan or Facebook account.
- Use the subject “BookMyYaan user data deletion request”.
- Include the email address or mobile number used for BookMyYaan. Do not send a password, payment credential, one-time code or identity-document image.
- We will reply with a verification step. After verification, we will acknowledge the request and provide a request reference.
Facebook users
You may first remove BookMyYaan under Facebook Settings and privacy → Settings → Apps and websites → BookMyYaan → Remove. Then follow the process above to delete data already held by BookMyYaan.
Removing Facebook access stops future Facebook authentication but does not itself erase booking or payment records.
What we delete
We delete or irreversibly anonymise the account profile, social-provider identity link, active sessions, saved preferences, optional marketing consent and personal data no longer required. The Facebook user ID linked to the BookMyYaan account is removed from active identity records.
What may be retained
Booking, ticket, invoice, payment, refund, fraud-prevention, dispute and security records may be retained for periods required by tax, financial, travel or other applicable law. Access is restricted, and retained records are not used for marketing.
Timing and confirmation
We aim to complete eligible requests within 30 days after identity verification. If a retention duty applies, the confirmation will explain the categories retained and why. We notify you at the requesting email address when processing is complete.
Questions
Contact support@bookmyyaan.com and review our Privacy Policy.