Cancellations and refunds

1. Open My Bookings and choose the booking. If you booked as a guest, use the link in your confirmation email.
2. Choose Cancel. For a bus, where the operator permits it you can cancel individual passengers rather than the whole ticket; where they do not, the booking goes as one.
3. Read the three lines the screen puts in front of you: what you paid, what the cancellation will cost, and what should come back.
4. Confirm. From here the request is with the operator and cannot be withdrawn.

If a booking cannot be cancelled here, the screen says so and gives the operator’s reason in their own words rather than hiding the button. A coach that has already departed and a fare inside its no-cancellation window are both answers, not faults.

The cancellation terms are captured and frozen onto your booking at the moment the seats or the room are held, and that frozen copy is the only thing the quote is calculated from. A policy the operator publishes later does not reach back into a booking you have already paid for.

Most policies are banded by how close to departure or check-in you cancel, and the narrowest band that applies is the one that bites. Cancelling eight hours before a departure that has a “within 12 hours” band and a “within 24 hours” band is charged at the 12-hour rate.

Where the policy is ambiguous, we quote the more expensive reading. A refund that arrives larger than quoted is a good surprise; one that arrives smaller is a justified complaint.

Where we cannot work it out, we say so rather than guess. If the operator published no policy, or stated a charge in a unit we cannot read with certainty, the screen shows their own wording and tells you the figure is unknown. A wrong number in front of an irreversible button is worse than no number.

The operator’s final figure is the one that counts. Where it differs from the estimate, our email shows you both.

1. 1You confirm the cancellationThe cancel screen shows what you paid, what the operator will charge and what should come back, before you commit to anything.
2. 2We send it to the operatorYou are emailed to say the request is with them, carrying the expected refund and a request reference. This is not yet a confirmation.
3. 3The operator answersAccepted, and the booking is cancelled and the final figure fixed — we write again, showing both figures if they differ from the estimate. Refused, and the booking stays active and we say why.
4. 4The refund is sentIt goes back to the account you paid from, with a refund reference in the email. Nothing is required from you.
5. 5The refund settlesA final message when the payment provider and your bank have both settled it. That closes the booking.

If the operator has not given a final answer within 24 hours, the cancellation stops sitting quietly as “processing”: it is escalated on our side and you are told that it is being chased. Nothing waits indefinitely without you hearing about it.

Refunds are returned to the original payment method — the card, UPI handle, bank account or wallet the booking was paid with. We cannot send a refund somewhere else, and we will never ask you for bank details in order to process one.

The clock starts when the operator settles the cancellation, not when you asked for it, and the last leg of it belongs to the payment provider and your bank. Card refunds in particular can show on your statement a few days after the bank has released them.

If it has not arrived after that window, quote the refund reference from our email to your bank first — they can trace it directly. If that gets you nowhere, send us the same reference at support@bookmyyaan.com.

This page explains the policy. The contractual text is section 7 of our terms of service, read alongside the fare rules and supplier conditions you accepted at checkout. Where this page and those disagree, those govern — tell us, because it means this page needs fixing.

More on booking and travel generally in the help centre.